Store Policies

Welcome to Heart and Stitch! We aim to provide you with high-quality clothing and excellent customer service. Please read our policies carefully before making a purchase.

Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, you may return or exchange your item(s) under the following conditions:

• Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.

• Return Window: Returns must be initiated within 30 days of purchase.

• Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method.

• Non-Refundable Items: Sale items, gift cards, and custom orders are non-refundable.

How to Initiate a Return

1. Contact us at spreadtl@yahoo.com with your order number and reason for return.

2. Once approved, you will receive instructions for shipping your return back to us.

Shipping Policy

• Order Processing Time: Orders are processed within 1-2 business days.

• Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of the items.

• Delivery Time: Standard shipping typically takes 5-7 business days.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including shipping costs.

Contact Us

If you have any questions or concerns about our policies, please don’t hesitate to reach out:

Email:spreadtl@yahoo.com

Thank you for choosing Heart and Stitch—Spread the Love!