Store Policies

Welcome to Heart and Stitch! We aim to provide you with high-quality clothing and excellent customer service. Please read our policies carefully before making a purchase.

Shipping Policy

• Order Processing Time: Orders are processed within 1-2 business days.

• Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of the items.

• Delivery Time: Standard shipping typically takes 5-7 business days.

Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, you may return or exchange your item(s) under the following conditions:

• Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached.

• Return Window: Returns must be initiated within 30 days of purchase.

• Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method.

• Non-Refundable Items: Sale items, gift cards, and custom orders are non-refundable.

How to Initiate a Return

1. Contact us at [email address] with your order number and reason for return.

2. Once approved, you will receive instructions for shipping your return back to us.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including shipping costs.

If you have any questions or concerns about our policies, please don’t hesitate to reach out:

Email:spreadtl@yahoo.com

Thank you for choosing Heart and Stitch—Spread the Love!